Thanks for ordering on our website brownieandblondie.fr…
Here unter you can find the main information you need about your order…

The transaction will be charged to your credit card at the time you submit your order.
As soon as we will receive the credit authorization from the credit card issuer, you will receive by e-mail the receipt of your order with all the information about delivery time.
In case we cannot provide your order, refunds will be made on the same terms of payment for the purchase. There is no voucher issued online.
A shipping confirmation with the tracking number is e-mailed to you once your purchase has been shipped.
If you have a question about the delivery, we will be pleased to assist you va e-mail at contact@brownieandblondie.fr

The amount to be charged for delivery depends of the country choosen as delivery address. Please find herewith the list of the cost by zone and the minimum of ordering to benefit of the free shipment :
US
DHL
Standard: 8€ – 2-5 working days (Free over €350)
Express: 20€ – 1-3 working days
EU, Switzerland, Norway & Canada
Standard: 8€ – 2-5 working days (Free over €350)
Express: 20€ – 1-3 working days
Non EU
Standard: 12€ – 3-7 working days (Free over €350)
Express: 30€ – 2-4 working days
UK
Standard: 8€ – 2-5 working days (Free over €350 )
Express: 20€ – 1-3 working days
GERMANY AND FRANCE
Always free shipping – 1-3 working days
NB! Please note that the delivery charges do not include import costs that may be due when the package reaches the country of destination.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, soyou are not surprised by charges you were not expecting.

When the product is available, i twill be dispatched within 48 hours of purchase from our warehouse. We aim to deliver all orders within 3-5 working days.
The order will be dispatched from monday to Friday, excluding local and national holidays. We shall not be responsable for unpredictable delays, except for cases of « force majeure Â».. The order will be delivered within a maximum of 30 (thirty) days followning the day after you placed your order.
For security reasons online purchases will require a signature upon delivery. Purchases may not be shipped to P.O boxes. Upon delivery, please check that the number of boxes is as reported on the document that you are asked to sign, and that the package is not damaged or wet or tampered with in any way.
Any damage to the packaging and/or the product or any discrepancy between the numbers of boxes delivered should be immediatly notified by indicating in writing on the courier’s delivery documents.
Risk or loss or damage to products you order on this site passes to you on delivery of the products. Title passes once whe have received payment in full for the products.

You may cancel a contract at any time within 15 working days begining the time you placed and paid your order.
To cancel an order, you must inform us in writing at contact@brownieandblondie.fr your intention to cancel the contract, details of the product that you no longer require and the order number issued at time of purchase. You must return the product to us immediatly, in the same condition in which you received them. We will send you  a prepaid return label. Product must not have been worn, altered or washed. All tags must be attached, products must be returned with their original packaging and footwear must be tried on carpeted surfaces only.
You have a legal obligation to take reasonable care of the product(s) while they are in your possession so you are advised to return the product(s) securely packaged by registered mail. You will receive a ful refund of the price paid for the product(s) together with the cost paid for delivering the product to you.
When returning goods by post please ensure that you fill in and enclose the returns form. The returns form will have been enclosed in your delivery. If you have not received one or lose it, please contact us.
In the case of an exchange, we will cover the cost of the shipping for the new item to you.

When you return a product to us because you have cancelled the contract within the 15 days coolin off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. If you return the product(s) for any other reason (for instance if you claim the product is défective or you are otherwise entitled by law to a refund, we will examine the returned product and will notify you of our decision via e-mail within a reasonable period of time.
We will usually process any refund due to you as soon as possible and in any case within 30 days of the date we confirmed via email that a refund is due to you.
Products returned to you because of a defect, or where you are otherwise entitled at law to a refund, will be refunded at the price you paid, together with a refund of the delivery charges for sending the item to you. if the item has any defect , brownie and blondie will take in charge the return charges. we will refund any money received from you using the same method originally used by you to pay for your purchase.
Instructions for returning merchandise are included with each shipment. you may also contact contact@brownieandblondie.fr with help to return any online purchase.
If you wish to modify your order, please send an e-mail as soon as possible to contact@brownieandblondie.fr We will make every effort to accommodate your request, however, once a product has been dispatched, the order cannot be modified until the Product has been returned to us.

WEBSITE PUBLISHER
COUTURIER.PARIS
sarl au capital de 8000€
Listed in the Register of Companies of Paris with Number 753 081 942.

Registered Office: 22, rue de Picardie, 75003 Paris - FRANCE

Telephone: + 33 (0)1 83 96 00 65

VAT number: FR 20 753 081 942

Fabrice Couturier – CHAIRMAN

CONTACT US
For additional assistance concerning our online store or your online purchase, please contact us via e-mail at contact@brownieandblondie.fr